Privacy Policy

Last Updated: August 6, 2026

At Moo Moo Game ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our casual games, websites, and related services (collectively, the "Services").

1. Information We Collect

1.1 Information You Provide

  • Account Information: If you create an account, we may collect your email address, username, and password.
  • Support Communications: When you contact customer support, we collect the information you provide, including your name, email, and message content.
  • Purchase Information: If you make in-app purchases, we collect transaction-related information (processed by third-party payment providers; we do not store your full payment card details).

1.2 Information Collected Automatically

  • Device Information: Device type, operating system version, unique device identifiers (IDFA/AAID), IP address, and language settings.
  • Usage Data: Game play statistics, session duration, features used, progress data, and crash reports.
  • Advertising Data: Data used to serve and measure advertising, including ad interactions and impression data.

1.3 Information from Third Parties

We may receive information from third-party advertising networks, analytics providers, and platform operators (such as Apple and Google) to help us improve our Services and deliver relevant advertising.

2. How We Use Your Information

  • To operate, maintain, and improve our games and Services;
  • To display, measure, and personalize advertising within our games;
  • To analyze user behavior and game performance;
  • To provide customer support and respond to your inquiries;
  • To process transactions and deliver purchased items;
  • To detect, prevent, and address fraud, security issues, and policy violations;
  • To comply with legal obligations.

3. Third-Party Advertising and Analytics

Our games are free-to-play and supported by advertising. We use third-party advertising networks and analytics SDKs that may collect device identifiers and usage data to serve ads and measure performance. These partners include:

Third-Party SDKs We Use

  • Google AdMob — Advertising (served under Google's Privacy Policy)
  • Meta Audience Network — Advertising (served under Meta's Privacy Policy)
  • AppLovin — Advertising and mediation
  • Unity Ads — Advertising
  • Mintegral — Advertising
  • Pangle — Advertising
  • Google Analytics / Firebase — Analytics
  • AppsFlyer / Adjust — Attribution and measurement

These third parties may use device identifiers, cookies, and similar technologies to collect data. Please review their respective privacy policies for more information.

3.1 Apple App Tracking Transparency (ATT)

On iOS devices, we will ask for your permission before tracking your activity across other companies' apps and websites for advertising purposes. You can choose to allow or deny tracking in the system prompt. If you deny tracking, you will still see ads, but they may be less relevant to your interests.

3.2 Google Advertising ID (AAID)

On Android devices, we use the Google Advertising ID to serve personalized ads. You can reset your advertising ID or opt out of interest-based ads in your device settings under Google → Ads.

4. Cookies and Similar Technologies

Our website and games may use cookies, web beacons, and similar technologies to collect information. You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

5. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third parties that provide advertising, analytics, attribution, and infrastructure services;
  • Legal Authorities: When required by law, court order, or to protect our rights and safety;
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

6. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our Services are not directed to children under 13 (or the equivalent minimum age in the applicable jurisdiction). We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us at support@moomoogame.com, and we will promptly delete such information.

For users in the European Economic Area (EEA), our Services are not intended for individuals under 16 without parental consent.

8. Your Privacy Rights

8.1 GDPR (European Economic Area & UK)

If you are located in the EEA or UK, you have the following rights:

  • Right of Access: Request a copy of your personal data;
  • Right to Rectification: Request correction of inaccurate data;
  • Right to Erasure: Request deletion of your data ("right to be forgotten");
  • Right to Restrict Processing: Request that we limit data processing;
  • Right to Data Portability: Receive your data in a structured, machine-readable format;
  • Right to Object: Object to processing based on legitimate interests or for direct marketing;
  • Right to Withdraw Consent: Withdraw consent at any time for processing based on consent.

To exercise these rights, contact us at support@moomoogame.com. You may also lodge a complaint with your local data protection authority.

8.2 CCPA (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request disclosure of the categories and specific pieces of personal information collected;
  • Right to Delete: Request deletion of your personal information;
  • Right to Opt-Out: Opt-out of the "sale" or "sharing" of your personal information;
  • Right to Non-Discrimination: Receive equal service and pricing regardless of exercising your rights.

To submit a request, email support@moomoogame.com.

8.3 Opting Out of Personalized Advertising

You can opt out of personalized advertising through the following methods:

9. Data Retention

We retain your information for as long as your account is active or as necessary to provide our Services. We also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take measures to ensure your data is protected in accordance with this Privacy Policy and applicable law, including through Standard Contractual Clauses (SCCs) where required.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧
Email
support@moomoogame.com
🏢
Company
Moo Moo Game

隐私政策

最后更新：2026年8月6日

Moo Moo Game（以下简称"我们"）致力于保护您的隐私。本隐私政策说明了当您使用我们的休闲游戏、网站及相关服务（统称"服务"）时，我们如何收集、使用和共享您的信息。

1. 我们收集的信息

1.1 您提供的信息

  • 账号信息：如果您创建账号，我们可能收集您的邮箱地址、用户名和密码。
  • 客服沟通：当您联系客服时，我们会收集您提供的信息，包括姓名、邮箱和消息内容。
  • 购买信息：如果您进行应用内购买，我们会收集交易相关信息（由第三方支付服务商处理，我们不存储您的完整支付卡信息）。

1.2 自动收集的信息

  • 设备信息：设备型号、操作系统版本、唯一设备标识符（IDFA/AAID）、IP 地址和语言设置。
  • 使用数据：游戏统计数据、会话时长、功能使用情况、进度数据和崩溃报告。
  • 广告数据：用于投放和衡量广告的数据，包括广告互动和展示数据。

1.3 来自第三方的信息

我们可能从第三方广告网络、分析提供商和平台运营商（如 Apple 和 Google）接收信息，以帮助我们改进服务并投放相关广告。

2. 我们如何使用您的信息

  • 运营、维护和改进我们的游戏和服务；
  • 在游戏中展示、衡量和个性化投放广告；
  • 分析用户行为和游戏表现；
  • 提供客户支持并回复您的咨询；
  • 处理交易并交付购买的项目；
  • 检测、防止和处理欺诈、安全问题和政策违规行为；
  • 遵守法律义务。

3. 第三方广告和分析

我们的游戏为免费游戏，通过广告支持运营。我们使用第三方广告网络和分析 SDK，这些 SDK 可能收集设备标识符和使用数据以投放广告和衡量效果。合作伙伴包括：

我们使用的第三方 SDK

  • Google AdMob — 广告（适用 Google 隐私政策）
  • Meta Audience Network — 广告（适用 Meta 隐私政策）
  • AppLovin — 广告和聚合
  • Unity Ads — 广告
  • Mintegral — 广告
  • Pangle — 广告
  • Google Analytics / Firebase — 数据分析
  • AppsFlyer / Adjust — 归因和衡量

这些第三方可能使用设备标识符、Cookie 和类似技术收集数据。请参阅各自的隐私政策了解更多信息。

3.1 Apple App Tracking Transparency (ATT)

在 iOS 设备上，我们会先征求您的许可，然后再跟踪您在其他公司应用和网站上的活动用于广告目的。您可以在系统提示中选择允许或拒绝跟踪。如果您拒绝跟踪，您仍会看到广告，但广告可能与您的兴趣相关性较低。

3.2 Google 广告 ID (AAID)

在 Android 设备上，我们使用 Google 广告 ID 投放个性化广告。您可以在设备设置的 Google → 广告 中重置广告 ID 或选择停用基于兴趣的广告。

4. Cookie 和类似技术

我们的网站和游戏可能使用 Cookie、网络信标和类似技术收集信息。您可以通过浏览器设置控制 Cookie。禁用 Cookie 可能影响我们网站的某些功能。

5. 信息共享和披露

我们可能与以下对象共享您的信息：

  • 服务提供商：提供广告、分析、归因和基础设施服务的第三方；
  • 法律机构：法律要求、法院命令或为保护我们的权利和安全时；
  • 业务转让：与合并、收购或资产出售相关。

我们不会出售您的个人信息给第三方。

6. 数据安全

我们采取合理的技术和组织措施来保护您的信息。然而，没有任何传输或存储方法是 100% 安全的，我们无法保证绝对安全。

7. 儿童隐私

我们的服务不面向 13 岁以下（或适用司法管辖区的等效最低年龄）的儿童。我们不会故意收集 13 岁以下儿童的个人信息。如果您认为我们收集了 13 岁以下儿童的信息，请联系 support@moomoogame.com，我们将及时删除该信息。

对于欧洲经济区（EEA）用户，未经家长同意，我们的服务不适用于 16 岁以下的个人。

8. 您的隐私权利

8.1 GDPR（欧洲经济区和英国）

如果您位于 EEA 或英国，您享有以下权利：

  • 访问权：要求获取您的个人数据副本；
  • 更正权：要求更正不准确的数据；
  • 删除权：要求删除您的数据（"被遗忘权"）；
  • 限制处理权：要求我们限制数据处理；
  • 数据可携带权：以结构化、机器可读格式接收您的数据；
  • 反对权：反对基于合法利益或直接营销的数据处理；
  • 撤回同意权：随时撤回基于同意的数据处理。

如需行使这些权利，请联系 support@moomoogame.com。您也可以向当地数据保护机构投诉。

8.2 CCPA（加州居民）

如果您是加州居民，根据《加州消费者隐私法》(CCPA)，您享有以下权利：

  • 知情权：要求披露收集的个人信息类别和具体内容；
  • 删除权：要求删除您的个人信息；
  • 退出权：选择退出个人信息的"出售"或"共享"；
  • 不受歧视权：无论是否行使权利，均获得同等服务和定价。

如需提交请求，请发送邮件至 support@moomoogame.com。

8.3 退出个性化广告

您可以通过以下方式退出个性化广告：

9. 数据保留

只要您的账号处于活跃状态，或为提供我们服务所必需，我们就会保留您的信息。我们也会保留信息以遵守法律义务、解决争议和执行我们的协议。

10. 国际数据传输

您的信息可能被传输到您居住国以外的国家进行处理。我们采取措施确保您的数据按照本隐私政策和适用法律受到保护，包括在需要时使用标准合同条款 (SCC)。

11. 隐私政策的变更

我们可能不时更新本隐私政策。如有重大变更，我们将在本页面发布更新后的政策并更新"最后更新"日期。我们建议您定期查看本政策。

12. 联系我们

如果您对本隐私政策有任何疑问，请通过以下方式联系我们：

📧
邮箱
support@moomoogame.com
🏢
公司
Moo Moo Game

Terms of Use

Last Updated: August 6, 2026

Welcome to Moo Moo Game. By downloading, installing, accessing, or using our games, websites, or related services (collectively, the "Services"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, please do not use our Services.

1. Eligibility

You must be at least 13 years old (or the minimum age of digital consent in your jurisdiction) to use our Services. If you are under 18, you represent that your parent or legal guardian has read and agreed to these Terms on your behalf.

2. Description of Services

Moo Moo Game develops and publishes casual mobile games. Our Services include free-to-play games supported by advertising, as well as optional in-app purchases. We may modify, suspend, or discontinue any aspect of the Services at any time without notice.

3. User Accounts

  • You may need to create an account to access certain features. You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to provide accurate and complete information when creating an account.
  • You are responsible for all activities that occur under your account.
  • One person may not create or use multiple accounts for fraudulent purposes.

4. User Conduct

You agree not to:

  • Use cheats, automation software (bots), hacks, or any unauthorized third-party tools;
  • Exploit bugs, glitches, or errors in the Services for unfair advantage;
  • Attempt to reverse engineer, decompile, or disassemble any part of the Services;
  • Use the Services for any illegal or unauthorized purpose;
  • Harass, abuse, or harm other users;
  • Interfere with or disrupt the Services or servers;
  • Create multiple accounts to abuse promotions or evade restrictions;
  • Use ad-blocking software in a manner that circumvents our advertising model.

5. Virtual Items and In-App Purchases

  • Our games may offer virtual items (such as coins, gems, lives, or skins) that can be earned through gameplay or purchased with real money.
  • Virtual items have no real-world monetary value and are non-refundable except as required by applicable law.
  • Virtual items are licensed to you, not sold. You may not sell, transfer, or exchange virtual items for real money or anything of value.
  • We reserve the right to modify, suspend, or terminate any virtual items at any time.
  • All purchases are processed through Apple App Store, Google Play Store, or other authorized payment platforms. Refunds are subject to the respective platform's refund policy.
Refund Note: For iOS purchases, contact Apple Support at support.apple.com. For Android purchases, contact Google Play Support at support.google.com/googleplay. For other refund requests, contact us at support@moomoogame.com.

6. Advertising

Our Services are supported by advertising. By using our Services, you acknowledge that:

  • Ads may be displayed during gameplay, between sessions, or as rewarded video ads;
  • Third-party advertising networks may collect device and usage data to serve and measure ads;
  • We are not responsible for the content of third-party advertisements;
  • You should not click on ads or interact with third-party content that appears suspicious or misleading.

7. Intellectual Property

  • All content in our Services, including games, graphics, music, sound effects, characters, and software, is owned by Moo Moo Game or its licensors and is protected by intellectual property laws.
  • You may not copy, modify, distribute, or create derivative works based on our Services without our prior written consent.
  • "Moo Moo Game" and related logos are trademarks of Moo Moo Game.
  • User-generated content (if any) remains the property of the user, but you grant Moo Moo Game a royalty-free, worldwide license to use, reproduce, and display such content within the Services.

8. Disclaimers

The Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied. We do not guarantee that:

  • The Services will be uninterrupted, secure, or error-free;
  • Any errors or defects will be corrected;
  • The results obtained from using the Services will be accurate or reliable.

9. Limitation of Liability

To the maximum extent permitted by law, Moo Moo Game and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of profits, or device damage, arising out of or related to your use of the Services.

Our total liability for any claims arising from the Services shall not exceed the amount you have paid us in the preceding 12 months, or USD $50, whichever is greater.

10. Termination

We may suspend or terminate your access to the Services at any time, with or without cause or notice. Upon termination, your right to use the Services will immediately cease. You may stop using the Services at any time.

11. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles. Any disputes shall be resolved in the courts having jurisdiction over Moo Moo Game's registered address.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by posting the updated Terms on this page and updating the "Last Updated" date. Your continued use of the Services after changes take effect constitutes acceptance of the new Terms.

13. Contact Us

If you have any questions about these Terms, please contact us at support@moomoogame.com.

使用条款

最后更新：2026年8月6日

欢迎使用 Moo Moo Game。下载、安装、访问或使用我们的游戏、网站或相关服务（统称"服务"），即表示您同意受本使用条款（"条款"）约束。如果您不同意本条款，请不要使用我们的服务。

1. 使用资格

您必须年满 13 岁（或您所在司法管辖区的数字同意最低年龄）才能使用我们的服务。如果您未满 18 岁，则表示您的家长或法定监护人已代表您阅读并同意本条款。

2. 服务说明

Moo Moo Game 开发和发行休闲移动游戏。我们的服务包括由广告支持的免费游戏，以及可选的应用内购买。我们可能随时修改、暂停或终止服务的任何方面，恕不另行通知。

3. 用户账号

  • 您可能需要创建账号才能使用某些功能。您有责任保管好账号凭据的机密性。
  • 您同意在创建账号时提供准确、完整的信息。
  • 您对在您账号下发生的所有活动负责。
  • 任何人不得为欺诈目的创建或使用多个账号。

4. 用户行为规范

您同意不进行以下行为：

  • 使用作弊器、自动化软件（机器人）、黑客工具或任何未经授权的第三方工具；
  • 利用服务中的漏洞、故障或错误获取不正当利益；
  • 尝试逆向工程、反编译或反汇编服务的任何部分；
  • 将服务用于任何非法或未经授权的目的；
  • 骚扰、辱骂或伤害其他用户；
  • 干扰或破坏服务或服务器；
  • 创建多个账号以滥用促销活动或规避限制；
  • 以规避我们广告模式的方式使用广告拦截软件。

5. 虚拟物品和应用内购买

  • 我们的游戏可能提供虚拟物品（如金币、宝石、生命值或皮肤），可通过游戏获得或使用真实货币购买。
  • 虚拟物品没有真实世界的货币价值，除适用法律要求外，不可退款。
  • 虚拟物品是授权给您使用的，而非出售。您不得出售、转让或交换虚拟物品以获取真实货币或有价值的东西。
  • 我们保留随时修改、暂停或终止任何虚拟物品的权利。
  • 所有购买均通过 Apple App Store、Google Play Store 或其他授权支付平台处理。退款受各平台退款政策约束。
退款说明：iOS 购买请联系 Apple 支持 support.apple.com。Android 购买请联系 Google Play 支持 support.google.com/googleplay。其他退款请求请联系 support@moomoogame.com。

6. 广告

我们的服务由广告支持。使用我们的服务即表示您知悉：

  • 广告可能在游戏过程中、会话间或以激励视频广告形式展示；
  • 第三方广告网络可能收集设备和使用数据以投放和衡量广告；
  • 我们不对第三方广告的内容负责；
  • 您不应点击看起来可疑或具有误导性的广告或与第三方内容互动。

7. 知识产权

  • 我们服务中的所有内容，包括游戏、图形、音乐、音效、角色和软件，均归 Moo Moo Game 或其许可方所有，受知识产权法保护。
  • 未经我们事先书面同意，您不得复制、修改、分发或基于我们的服务创建衍生作品。
  • "Moo Moo Game" 及相关标识为 Moo Moo Game 的商标。
  • 用户生成内容（如有）仍归用户所有，但您授予 Moo Moo Game 免版税、全球范围的许可，允许我们在服务中使用、复制和展示此类内容。

8. 免责声明

服务按"原样"和"现有"基础提供，不提供任何形式的保证，无论是明示还是暗示。我们不保证：

  • 服务将不间断、安全或无错误；
  • 任何错误或缺陷将被更正；
  • 使用服务获得的结果将准确或可靠。

9. 责任限制

在法律允许的最大范围内，Moo Moo Game 及其关联方不对因您使用服务或与之相关的任何间接、附带、特殊、后果性或惩罚性损害承担责任，包括但不限于数据丢失、利润损失或设备损坏。

我们因服务引起的任何索赔的总责任，不超过您在过去 12 个月内向我们支付的金额，或 50 美元，以较高者为准。

10. 终止

我们可能随时暂停或终止您对服务的访问，无论是否有原因或通知。终止后，您使用服务的权利将立即停止。您可以随时停止使用服务。

11. 适用法律

本条款应适用相关法律进行管辖和解释，不考虑法律冲突原则。任何争议应在 Moo Moo Game 注册地址有管辖权的法院解决。

12. 条款变更

我们可能不时更新本条款。如有重大变更，我们将在本页面发布更新后的条款并更新"最后更新"日期。变更生效后，您继续使用服务即表示接受新条款。

13. 联系我们

如果您对本条款有任何疑问，请联系 support@moomoogame.com。

Customer Support

We're here to help! Reach out to us anytime.

📧
Email Support
support@moomoogame.com
🔒
Privacy & Data
support@moomoogame.com
💼
Business
business@moomoogame.com
Response Time: We typically respond within 24-48 hours on business days. Please include your game name, device model, and OS version for faster assistance.

Frequently Asked Questions

How do I restore my in-app purchases?

Go to the game's Settings → Restore Purchases. Make sure you're signed in with the same Apple ID / Google Account used for the original purchase. If the issue persists, contact us with your purchase receipt.

How do I request a refund?

iOS: Contact Apple Support at support.apple.com → Subscriptions & Purchases → Request a refund.
Android: Contact Google Play Support at support.google.com/googleplay → Request a refund.
Other: Email us at support@moomoogame.com with your purchase details.

How do I disable personalized ads?

iOS: Settings → Privacy & Security → Tracking → turn off.
Android: Settings → Google → Ads → Opt out of Ads Personalization.
You will still see ads, but they will be less targeted to your interests.

My game crashed / won't load. What should I do?

Try the following steps:

  • Force close the app and reopen it;
  • Restart your device;
  • Update to the latest version from the App Store / Google Play;
  • Check your internet connection;
  • If the issue persists, contact us with a description and a screenshot if possible.
How do I delete my account and data?

Email us at support@moomoogame.com with the subject "Account Deletion Request." Please include your account details. We will process your request within 30 days and permanently delete your personal data.

Can I play your games offline?

Most of our casual games can be played offline for core gameplay. However, an internet connection is required for ad-supported features, leaderboards, cloud saves, and in-app purchases.

Information to Include in Your Support Request

To help us resolve your issue faster, please include:

  • Game name and version (found in Settings → About)
  • Device model (e.g., iPhone 15, Samsung Galaxy S24)
  • OS version (e.g., iOS 17.5, Android 14)
  • Description of the issue with screenshots if possible
  • Player ID or account email (if applicable)
  • Date and time when the issue occurred

客服支持

我们随时为您提供帮助！

📧
客服邮箱
support@moomoogame.com
🔒
隐私与数据
support@moomoogame.com
💼
商务合作
business@moomoogame.com
响应时间：我们通常在工作日 24-48 小时内回复。请在邮件中注明游戏名称、设备型号和系统版本，以便我们更快地为您解决问题。

常见问题

如何恢复我的应用内购买？

进入游戏设置 → 恢复购买。请确保您使用与原始购买相同的 Apple ID / Google 账号登录。如果问题仍然存在，请附带购买凭证联系我们。

如何申请退款？

iOS：联系 Apple 支持 support.apple.com → 订阅与购买 → 申请退款。
Android：联系 Google Play 支持 support.google.com/googleplay → 申请退款。
其他：发送邮件至 support@moomoogame.com，附上购买详情。

如何关闭个性化广告？

iOS：设置 → 隐私与安全性 → 跟踪 → 关闭。
Android：设置 → Google → 广告 → 选择停用个性化广告。
关闭后您仍会看到广告，但广告与您的兴趣相关性会降低。

游戏崩溃/无法加载怎么办？

请尝试以下步骤：

  • 强制关闭应用后重新打开；
  • 重启您的设备；
  • 从 App Store / Google Play 更新到最新版本；
  • 检查您的网络连接；
  • 如果问题仍然存在，请联系我们并尽可能附上截图和问题描述。
如何删除我的账号和数据？

发送邮件至 support@moomoogame.com，主题注明"账号删除请求"。请附上您的账号信息。我们将在 30 天内处理您的请求并永久删除您的个人数据。

可以离线玩游戏吗？

我们的大多数休闲游戏的核心玩法可以离线进行。但是，广告支持功能、排行榜、云存档和应用内购买需要网络连接。

提交客服请求时请提供以下信息

为帮助我们更快地解决问题，请提供：

  • 游戏名称和版本（在设置 → 关于中查看）
  • 设备型号（如 iPhone 15、Samsung Galaxy S24）
  • 系统版本（如 iOS 17.5、Android 14）
  • 问题描述，尽可能附上截图
  • 玩家 ID或账号邮箱（如适用）
  • 问题发生的日期和时间